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Helpdesk Knowledgebase

Use our Knowledgebase to find further answers to your questions.

Frequently Asked Questions

1. What are the Move2Mac system requirements?
2. What transfer methods are supported by Move2Mac?
3. Does Move2Mac transfer email?
4. Does Move2Mac convert PC files to Mac formats?
5. How long does it take to transfer data with Move2Mac?
6. Are repeat migrations allowed with Move2Mac?
7. Can I migrate more than one computer with Move2Mac?
8. I have an old version of Move2Mac, how do I upgrade to the latest version?
9. Will Move2Mac transfer files from the Mac to the PC?
10. Is there a way to transfer files from one PC to another?

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1. What are the Move2Mac system requirements?
   • A PC running Microsoft® Windows® XP or Vista
   • A Mac running OS X 10.5 or later
   • 1 GB of hard disk space
   • 128MB RAM
   
   
2. What transfer methods are supported by Move2Mac?
   • Wireless networks
   • Wired networks
   • Computers connected with cross-over cables
   • External hard drive
   
   
3. Does Move2Mac transfer email?

   Move2Mac supports transferring emails, contacts, and calendar items for Outlook. All email will be imported into Apple's Mac Mail.

4. Does Move2Mac convert PC files to Mac formats?

   Move2Mac transfers files from the PC to the Mac. Move2Mac does not move applications or convert PC files to Mac formats. Most applications which have a PC version and a Mac version, such as Microsoft Office, can open PC files on the Mac without any conversion.

5. How long does it take to transfer data with Move2Mac?

   Move2Mac can transfer 500 MB of data in about 15 minutes. Your speeds will vary based on the transfer method chosen.

6. Are repeat migrations allowed with Move2Mac?

   Move2Mac can be used for repeat migrations from a single computer. If you wish to migrate from more than one PC you'll need to purchase additional licenses. For a discount on the purchase of additional licenses, contact the sales department.

7. Can I migrate more than one computer with Move2Mac?

   No. In order to migrate multiple computers, you must purchase an equal number of licenses for Move2Mac. For volume discounts, contact the sales department.

8. I have an old version of Move2Mac, how do I upgrade to the latest version?

   You can request an upgrade to the latest version of Move2Mac by contacting support.

9. Will Move2Mac transfer files from the Mac to the PC?

   Move2Mac only transfers files from the PC to the Mac. We do not offer a product that can transfer from a Mac to a PC.

10. Is there a way to transfer files from one PC to another?

    Detto's award-winning product IntelliMover will move information, including email, files, folders, applications and system settings from one PC to another. To learn more about IntelliMover, click here.