WipeDrive 5 PRO the complete disk sanitizing solution for IT Professionals

WipeDrive PRO Online Help

Download the WipeDrive PRO User Guide.

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Tutorials

• Learn how to Wipe Your Drives with WipeDrive PRO
• Step-by-Step Instructions to Reinstall Windows
• How to Change your Computer's Boot Order
• How to Burn a CD from an ISO Image File
• How to Do a Custom Overwrite with WipeDrive PRO
• How to Use Command Line Parameters

Helpdesk Knowledgebase

• Online Help & Support - Use our Knowledgebase to find further answers to your questions.

Frequently Asked Questions

1. How do I reinstall Windows after using WipeDrive PRO?
2. How do I upgrade to the latest version of WipeDrive PRO?
3. How do I make a WipeDrive PRO bootable CD?
4. How long does it take to wipe a drive?
5. Can I wipe a drive from within Windows?
6. What types of hard drives are supported by WipeDrive PRO?
7. Can I run WipeDrive PRO using Command Line Parameters?
8. Will WipeDrive PRO detect bad sectors on a hard drive?
9. Will WipeDrive PRO work with Flash cards and removable USB storage media?
10. Will WipeDrive PRO get rid of viruses? What about a BIOS virus?
11. Can I define custom parameters to overwrite a hard drive?

1. How do I reinstall Windows after using WipeDrive PRO?

   Click here for Operating System Installation Help in the WhiteCanyon Knowledgebase.

2. How do I upgrade to the latest version of WipeDrive PRO?

   WipeDrive PRO users can see if there is a newer version available by checking the WhiteCanyon Updates Page. Compare the version number listed to the one in yellow at the top of the main WipeDrive or WipeDrive PRO menu screen when running the program on your computer. If they do not match, request an update using the link on that page.

3. How do I make a WipeDrive PRO bootable CD?

   Click here for How to Burn WipeDrive to CD in the WhiteCanyon Knowledgebase.

4. How long does it take to wipe a drive?

   The time it takes to wipe a drive is limited only by the speed of the hardware in your computer and not the software. Each sector on the drive must be overwritten to ensure that the data has been erased. Older drives will take much longer to wipe than newer drives.

   For detailed statistics regarding the length of time required to wipe a hard drive, please see How Long Does it Take to Wipe a Hard Drive in the WhiteCanyon Knowledgebase.

5. Can I wipe a drive from within Windows?

   Because WipeDrive PRO is designed to wipe all physical disks on a computer, including the drive that has Windows installed currently, users will need to run WipeDrive PRO outside of Windows. This can be done with either a bootable CD, bootable floppy, or with the WipeDrive PRO Installer.

   Users that want to wipe partitions other than the C: drive can use MediaWiper.

6. What types of hard drives are supported by WipeDrive PRO?

   WipeDrive PRO fully supports IDE, ATA, SATA, SCSI, PATA, and RAID hard drive configurations.

   WipeDrive PRO will also provide limited support for external USB hard drives. If you would like to verify whether WipeDrive PRO will properly detect the hardware in your computer, we recommend that you download the trial version of WipeDrive PRO.

7. Can I run WipeDrive PRO using Command Line Parameters?

   You can run WipeDrive PRO with command line parameters specified in a user-created batch file. Please see How to Use Command Line Parameters in the WhiteCanyon Knowledgebase.

8. Will WipeDrive PRO detect bad sectors on a hard drive?

   WipeDrive PRO will indicate any bad sectors found during the optional drive verification. For more information regarding this topic, please see WipeDrive reports bad or dirty sectors. What does this mean?.

9. Will WipeDrive PRO work with Flash cards and USB drives?

   WipeDrive PRO was intially designed to only wipe internal hard drives; however, it does have limited USB hard drive support. For the best results in wiping external hard drives, flash drives, and memory cards, see our product MediaWiper.

10. Will WipeDrive PRO get rid of viruses? What about a BIOS virus?

    WipeDrive PRO cleans every sector of your hard disk. Any data on the drive, including viruses, will be completely erased.

    However, there are other places viruses can be stored. One such place is the System BIOS. Viruses can remain here after the computer has been shut down and even after the hard drive has been wiped. Most System BIOS have an option to "Restore Factory Defaults." Usage of this option will restore the original settings of the BIOS and at the same time wipe it of any viruses if they exist.

11. Can I define custom parameters to overwrite a hard drive?

    Users that want to perform a custom overwrite pattern on their hard drive can find instructions on doing so in the Knowledgebase article How to Perform a Custom Overwrite with WipeDrive.